Breakwater Associates helps organizations effectively achieve the outcomes it intends to produce. Through our work, we guide organizations to understand what really matters to carry out their mission.
The Breakwater Associates team help clients achieve operational effectiveness by understanding their core business activities to maximize productivity, minimize redundancies, and reducing overall costs while maintaining high-quality standards. Our subject matter experts help clients focus on process improvement, standardization, and continuous quality improvement. The work begins with a hands-on assessment of the leadership team, work processes, resources, and the constituents and populations served by our clients. Through this, we work alongside clients to set metrics for the project, establish a communication plan, and set accountability standards to measure success.
Understanding and Optimizing State and Federal Regulations
For our clients that receive state and federal funding, Breakwater Associates masterfully provides insights on the impact of state and federal regulations. Statues and regulations provide opportunities for optimization. The Breakwater Associates team has a keen process of reviewing existing and proposed regulations, understanding the nuances of these regulations, and helping clients understand the impact on their business. By understanding regulations, Breakwater Associates helps clients design service delivery models that exceed regulatory standards, as well as that stay one step ahead of regulatory expectations. Breakwater Associates empowers clients to shift from being reactive to proactive business partners to be more agile in mitigating evolving risks, while enhancing compliance from regulators.
Compliance Assessment and Quality Assurance
Breakwater Associates works closely with clients to evaluate their adherence to industry regulations, laws, and internal policies. Through this process, the team at Breakwater Associates ensures that clients meet their regulatory obligations, maintain a strong compliance framework, and produce high-quality standards. It involves evaluating the effectiveness of compliance programs, policies, and processes to identify compliance gaps, mitigate risks, and drive continuous improvement. The benefits of assessing compliance are:
- Ensuring that clients adhere to internal and external policies and standards.
- Confirming that business-critical controls and programs are in place and effectively managed.
- Being able to prove compliance and support grounded in data and evaluation.
Evaluation of Business Processes
At Breakwater Associates, data-driven insights inform every recommendation. The team at Breakwater Associates takes quantitative and qualitative data to formulate recommendations, considering the current state of an organization. Evaluation of business processes allow the Breakwater Associates team to conduct an infrastructure analysis, workforce analysis, produce and service delivery, and operations efficiency evaluation. The questions our subject matter experts ask are:
- How do the resources and tools that are in place achieve the current mission and future goals?
- Do clients have the proper structure and people to carry out their vision, mission, and goals?
- Do policies and procedures lend themselves to engaging staff, and doing the right things at the right time?
- What systems and processes are in place to carry out the mission?
- How are clients staying competitive and understanding the needs of their markets?
Consulting and Advisory Services
Breakwater Associates supports our clients’ internal operations and ensures there is proper alignment as they work toward achieving their goals and objectives. Our team of experts provides traditional management consulting services on operational needs as well as customized advisory services to suit every organization’s unique needs. The Breakwater Associates team of subject matter experts can support short-term or long-term consulting projects in the following areas:
- Workforce Development including succession planning, talent management, employee engagement, and career development.
- Customer satisfaction, which includes strategies to enhance the customer experience through process improvements, technology utilization, policy enhancement, and employee training
- Program and service development, including supporting innovative projects to increase and improve current program and service effectiveness and profitability (if applicable)
- Policy development, including but not limited to organizational policies written by Breakwater Associates subject matter experts in a variety of areas.
- Governance. The Breakwater Associates team of experts are adept at developing a governance structure for projects or for organizations.
